Refund policy
Returns, Cancellations and Refunds
Cancellations
Changed your mind before your order has shipped? You can request to cancel eligible items directly through your customer account.
Sign in using the same email address you used when placing your order, open the order and select Cancel items. If your order is eligible for cancellation, the option will appear automatically.
Once an order has been shipped, it can no longer be cancelled. You can instead request a return after receiving it.
Returns
You have 14 days from the delivery of your order to request a return. You may return your items for any reason, provided they meet the eligibility requirements below.
To request a return, sign in to your customer account using the same email address you used when placing your order. No password is needed – you'll receive a verification code by email.
Open the order you wish to return and select Return items. Choose the items you would like to return and follow the instructions provided.
Once your return request has been reviewed and approved, you will receive an email with return instructions.
Please don't send items back to us without first submitting a return request.
Return Eligibility
Returned products must be unused and in their original condition and packaging.
Please pack the products and their original packaging securely inside a suitable outer package to prevent damage during transit. We reserve the right to reduce the refund if returned products have been handled beyond what is necessary to inspect them or are returned damaged.
Return Shipping
A flat return shipping fee of 69 SEK per return applies to returns worldwide and will be deducted from your refund.
There is no return shipping fee if you are returning an incorrect, damaged or defective product.
Original Shipping
We will refund the cost of our standard delivery option when you return your order.
If you chose a more expensive delivery option, we will only refund the amount that our standard delivery would have cost.
Exchanges
Our self-service return system doesn't currently support exchange requests.
If you would like a different product, colour or size, please request a return for the original item and place a new order for the item you would like instead.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you receive an item you didn't order, please contact us as soon as possible so we can make it right.
Please include your order number, a short description of the issue and, if possible, photos showing the problem.
Please don't return a damaged, defective or incorrect item before receiving instructions from us.
Refunds
Once we have received and inspected your return, we will process your refund to your original payment method, less any applicable return shipping fee.
Please allow some time for your bank or payment provider to process and display the refund after it has been issued.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return where an exception to the applicable right of withdrawal applies, including personalised or custom-made products.
Gift cards cannot be returned.
Nothing in this policy limits any statutory consumer rights that apply to your purchase.