Shipping Policy

Shipping

We strive to pack and dispatch orders within 24 h from Monday to Friday. Orders placed on Friday, Saturday and Sunday will be dispatched on the following Monday. You'll receive a shipping confirmation email with tracking info once your shipment is on its way!

Pick up

Norrbackagatan 9, Stockholm. Come by my studio! Open Mondays to Fridays 13-18, but email or DM on instagram to schedule a time before coming to make sure I'm not temporarily out 🥲

Delays

Just wanted to let you know that if you're ever in a situation where a delay is causing you some real inconvenience, or if you had made it clear that receiving the purchase by a certain date was crucial when you made the purchase, you have the option to cancel and return it. No worries!

During busy times like Christmas, we tend to see some extra delays. To make sure everything runs smoothly, please take a few moments to check out the extra info specific to those times that we have on our website and in your confirmation emails. For example, this info applies to all orders placed between 2022-11-15 and 2022-12-16. 

Unclaimed Parcels

Unclaimed parcels are shipments that are sent back to us because the delivery couldn't be made to the address provided. If this happens, we'll refund you, but the cost of the original shipping x 2 (back and forth) will be deducted.

To avoid this, be sure to keep an eye on your shipment's progress using the tracking information we've provided. If there's any delay or you suspect an issue, don't hesitate to reach out to us or the shipping company.

And if you've changed your mind about the items, just send them back instead. Easy peasy, and much faster than waiting for them to be returned automatically, which may take months.